Telephone surveys.
Reliable and cost efficient.
Three stages for a successful CATI project:
Information search and delivering:
- Specific briefing of interviewers.
- Compact information about every survey.
- Pretest before project start.
Controling and Motivating interviewers
- Consistent monitoring.
- Giving feedback including assessment.
- Checking of response and duration of interviews.
- Consistent data checks.
Controlling / review / documentation
- Individual follow-on trainings.
- Performance check and documentation.
- Documentation via status report.
Our core competences
Customer satisfaction
Survey types
- Continuing monthly trackings
- AdHoc-surveys
- Short trackings
Target Groups
- B2B
- B2C
Services
- Telephone numbers retrieval
- Check of duplicates
- Check of quality / oversupply of address material
- Matching with blacklist
Representative surveys
Survey types
- Nationwide, regional, local
- Individual surveys
- Surveys about varied topics
Target Groups
- B2B
- B2C
Services
- Matching with blacklist
-
Sampling procedures:
- Arge ADM sampling
- Mobile sampling
- Dual-Frame sampling
Mystery Calls
Survey types
- Tests of callcenters
- Tests of hotlines
- Testing of telephone consultancy
Target Groups
- B2B
Services
- Calls conducted directly from our CATI studio including the transfer of more than 1,000 different call numbers with a variation of the main number part
Customer satisfaction
Survey types
- Continuing monthly trackings
- AdHoc-surveys
- Short trackings
Target Groups
- B2B
- B2C
Services
- Telephone numbers retrieval
- Check of duplicates
- Check of quality / oversupply of address material
- Matching with blacklist
Representative surveys
Survey types
- Nationwide, regional, local
- Individual surveys
- Surveys about varied topics
Target Groups
- B2B
- B2C
Services
- Matching with blacklist
-
Sampling procedures:
- Arge ADM sampling
- Mobile sampling
- Dual-Frame sampling
Mystery Calls
Survey types
- Tests of callcenters
- Tests of hotlines
- Testing of telephone consultancy
Target Groups
- B2B
Services
- Calls conducted directly from our CATI studio including the transfer of more than 1,000 different call numbers with a variation of the main number part
Trainings and monitoring.
- Confident and reliable appearance
- Friendliness and flexibility
- Proper entering of answers
- Rhetorical and reasoning training
- No suggesting
- Duration of interviews, amount of used numbers and interviews, rate of return
Software and technology.
The electronic handling and integration of the paper questionnaire is carried out by our programmers within the questionnaire software ODIN. This professional questionnaire system offers both flexibility and standardisation in one and guarantees a smooth and an continuously-documented survey progress as well as clear and accurate data storage.
- Professionalism, flexibility, capability of standardisation and cost-efficiency
- Automatic dialling and manual dialling
- Programming of single and multiple response questions, open questions, ratings
- Complex filters and jumps
- Questions and items can be randomised
- Data transfer to an ongoing interview (e.g., for possible previous recruiting phases) or previous surveys
- Accurate data storage
- Including of audio files (*.wav- / *.mp3-format)
- Recording of interviews (*.wav-format)
- Complete internal monitoring (watch & listen)
Project management.
Processes during a CATI project
All interviewers receive regular training — general as well as project-related. Supervision, studio management and our in-house DATA management work closely with each other and thus provide proper control of all interviews conducted. The CATI project management, in collaboration with our survey management, manages the technical preparation of the respective survey (sampling and sample management, quota management, questionnaire programming and checking) and holds close contact to our studios for quality measurement and optimisation. Our interviewer quality management is carried out in three stages:
- Field control in our studios by specific software
- Performance check undertaken by project-managers as well as survey-managers
- Data check by our data management segment during and after the respective survey
Further information:
Target Groups
Customer satisfaction and employee attitude surveys
More than 75% of our overall volume of calls is for interviews dealing with customer satisfaction (in both the private and industrial sectors) and employee attitude. They represent the great responsibility that we deal with daily-including, but not limited to, the sectors of telecommunication, energy and financial services. Our interviewers are characterized by a friendly and target-group-oriented appearance. Detailed background knowledge about issues related to surveys and privacy protection complete their profile and provide a reliable and professional appearance when contacting test persons via telephone. Flexible scheduling allows for flexible appointments, that is our interviewers can conduct the interviewing straight away or adjust themselves to the requests of the target persons — provided the test person is willing.
Representative surveys
Through our various fields of activity (social, political, advertising, marketing and media research) for representative surveys, our interviewers do possess a high level of knowledge and experience from which you profit at all times. The sampling procedure is usually carried out at random and includes enrichment by generated telephone numbers via the telephone samples of ADM ARGE-telephone samples. The selection of test persons is carried out according to standardised guidelines. These can be selection procedures like the “Randomize last digit”-procedure, the “next-birthday”-procedure, or determined quota groups (e.g., only a particular age group).
Rate of return
Validation
Valid data quality through all of our interviews is not a coincidence, but a result of consequent and consistent monitoring. As soon as fieldwork begins, the survey data will be validated within the following sectors:
- Supervision
- Project management and
- DATA management
Additionally, we do random monitoring calls and plausibility checks.
Your contact person:
Sofina Hell
+49 (0) 228 38 200-215
hell@omniquest.de
About us
Reliable surveys on market, product and customer satisfaction breathe from an accurate investigation.
We do have the accurate tool for all your needs.
OmniQuest Gesellschaft für Befragungsprojekte mbH
Geschäftsadressen:
Kennedybrücke 4 | 53225 Bonn
Hohenstaufenring 66-70 | 50674 Köln
Telefon: +49 (0) 228 38 200-0
kontakt@omniquest.de