Project Management

Successful CATI project management demands precise responsibilities and close collaboration of all project managers involved. We have established processes which guarantee that the level of information of all responsible persons is up-to-date, and you are thus guaranteed to receive reliable support during all stages of the project.

Processes within OmniQuest during a CATI project

All interviewers receive regular training – general as well as project-related.
Supervision, studio management and our in-house DATA management work closely with each other and thus provide proper control of all interviews conducted. The CATI project management, in collaboration with our file management, manages the technical preparation of the respective survey (sampling and sample management, quota management, questionnaire programming and checking) and holds close contact to our studios for quality measurement and optimisation.

Our interviewer quality management is carried out in three stages:

Performance check undertaken by project managers as well as file managers
Field control in our studios by specific software
Data check by our data management segment during and after the respective survey

You have a specific contact person while conducting a survey. In the process, the responsible project manager informs proactively and transparently about all important developments during fieldwork and provides regular, detailed status reports. We gladly offer you pre-tests at the start of the project to give you the opportunity to organise interviewer briefings and to get a picture of the course of the project.