Training

On every CATI survey we lay emphasis on training and informing our interviewers to an optimal extent. The first priority of our quality assurance measurement is guaranteeing the validation of obtained results at all times.
Our interviewers undergo a standardised system of quality management. After the completion of an extensive training at the beginning of every given project, we continue to monitor all interviews during field time, a process that is based on the following criteria:

Confident and reliable appearance,
Friendliness and flexibility,
Accurate reading of questions and items,
Proper entering of answers and
No suggesting.

In order to detect possible individual weaknesses and to avoid suboptimal interviews, we exercise systematic monitoring of interviewer performances and provide our interviewers with detailed feedback regarding their interviews. A chronological documentation of performances allows us to observe individual and overall accomplishments and to enhance interviewer performances.