As one of the leading field work institutes in Germany, OmniQuest has an available staff of about 600 experienced face to face-interviewers, who can be employed at all times throughout Germany.

Our capacities

• 600 interviewers specialised on in-home surveys (CAPI/PAPI)
• 200 full-time, outgoing POS interviewers
• 150 recruiters of participants for your day-after-recall surveys
• A database comprising 800 mystery-shoppers

With these means, we establish the optimal conditions for realising your project with a competent and highly productive partner:

• in a short field time,
• in all dimensions,
• in all established survey methods,
• on-schedule and cost-effective and
• maintaining to the highest quality standards.

All inquiries are welcome. We are pleased to submit a proposal tailored to your needs.

Are you looking for an institute which covers all established survey methods for face to face-interviews in a stong and reliable way? Tailored to your needs, we offer a wide range of methods for conducting face to face-interviews. Even projects that demand a combination of various methods like CATI, face to face and online/CAWI do not pose a problem to us.

Our long-time experience guarantees the optimal success to you. We are pleased to support you in finding the appropriate scientific approach for your needs.

Our online interviewer portal provides our interviewers with up to date information about current surveys and offers them to respond to recent project inquiries. About 500 interviewers are reached within 24 hours by our online queries.

Thereby we facilitate

• a quick query about the potential for surveys of all methodologies and target groups
• efficient and target-oriented query filtered by survey method, interviewing place, methodology experience etc.
• efficient control of quota and number of cases, adjusted to survey design and interviewer feedback
• Reliability and adherence to schedules throughout the project
• quick flow of information between interviewer and institute

Our Service

• Target persons calls: Length of interview, interviewer's on site and Interviewers appearance
• POS-Check: Login and logoff, mystery test subjects and team leader on site
• Thoroughness: Legibility, consistence of results, filtering errors, samples, quota
• CAPI: Timestamps, starting time and frequency of interview

Scientifically approved methods and techniques form a basis for our everyday work. As a consequence, this includes the business standard to obtain impartial results verifyable under equal conditions by using generally acknowledged techniques.

The first step we take is introducing our participating interviewers to the respective project before project start. This is because the basic principle of quality requires that all participants working on the project be briefed with the same relevant information. As a second step, we permanently implement detailed control methods to assure that possible sources of error are recognised in time for appropriate counteractive measures to be initiated.

Our view of quality is defined as the perfect realisation of your needs with our services.

Our face to face-team is responsible for the customer-oriented and cost-effective realisation of your project. Beginning with the estimation of costs, requirements analysis and professional projekt coordination up to the documentation of all organisational processes, both unit management and projekt management serve as vital contacts between you and our interviewers in all projekt-related issues.

Depending on the requirements of the project, qualified team managers with long-time practical experience take over the coordination and control of local project teams and thereby ensure a continuous high level of quality.

Attentively listening to clients and potential clients means understanding the client and the market itself. For you, we will take over the asking and listening. We will also take over documenting the results and support you in comprehending them.

From us, you will receive the information you need to back up your decisions. Therewith we provide means which offer your company the opportunity to

• react to the pace of the market,
• meet your market's requirements and needs,
• find out what is important to participants of the market and
• find out what your competitors might already know.

For you, we conduct surveys in all established methods and dimensions. We also will be pleased to offer you a portion of our business activities, that fulfil your scientific interest and your budget.