In companies, there are many factors hindering dialogue amongst employees. Here, online-surveys can be quite an adequate and cost-efficient method of enabling processes of fast feedback and helping companies tap their full potential.

Only strategic questioning leads to profund knowledge

• ...What is the employee's view?
• ...Can the communication processes be shortened?
• ...How might our services be improved?
• ...Did our new processes succeed and are they therefore established?
• ...Which processes can be optimised?
• ...Did our new PR-concept succeed?

Having a look at larger companies, there are a lot of factors that potentially handicap communication between employees and even whole units. This can lead to problems, especially when new adjustments are to be made and a lot of new information must be gathered quickly. However, one cannot afford to bring everyday business procedures to a halt. In that situation, meetings and the evaluation of their results can become major expense factors.

In this situation, online-surveys can be quite a good alternative. Once you and your company deliver your own questionnaire, or one from a consultants agency to us, all you have to do is inform your employees about the time schedule of the survey. OmniQuest will take over the entire process of evaluation and upon completion, your results will be sent to you immediately.

Online-surveys: the efficient way to establish
transparent business-structures

• Online surveys have a high potential to enable fast and efficient feedback processes within a company.
• The simple act of sending an email containing a short demand for participation can be a good replacement for extensive and cost-intensive meetings.
• Online surveys can be quite an interesting tool, especially for companies with multiple locations or those that stay in touch with many different business partners.
• Due to the anonymity of online surveys, they may be an adequate way of ensuring free answering amongst employees of even the most hierarchal companies.
• The results of online-surveys may be a good starting-point for a further dialogue between colleagues.
• Once you have a standardised questionnaire available, you can let us easily re-run at any time in the future without facing high costs.

Areas of application within companies

• Employee satisfaction (in general, or in regard to any specific aspect that may come along with your business)
• Processes of in-company governance
• Customer satisfaction (end consumers as well as corporate clients)
• Evaluation of key account management (e.g., "Did our last acquisitional campaign succeed?")
• Encouraging communication with your suppliers
• Keeping up to speed with innovative trends that reside within your own company

As we provide customized solutions for institutes, agencies and consultants. We check the feasibility of your survey , provide software and servers, program your questionnaires, and monitor the evaluation process after launch.

CAWI in cases in which the addresses of
the test subjects/persons are known

In cases where customers or employees are surveyed, or in any other case where researchers can rely on a stock of known addresses, we program your questionnaire and hand out a weblink that you can provide your test persons with, either by email, as an onsite-link or by mail. In all of those examples, we do not need any sort of access to the stock of your test persons' addresses.

Within panel environments

When you are planning to test within panel-environments, we provide you with members from access panels, with adequate software and server technology, as well as with the set-up of your questionnaire. Our CAWI-unit is evaluating prices and additional information about online access panels constantly. Therefore, we are able to get the best environment in regard to your questionnaire.

Multilevel tests

With regard to our broad range of resources in the sector of field research, OmniQuest is your competent partner to contact when it's about multilevel testing, especially when based on combinations of CATI, face to face and online methods. At OmniQuest, every expert of every unit joins hands with his/her teammates to find the right setup according your needs, regardless of whether it's in the phone studio, in the face to face-sector or in regard to the technical set-up of online approaches.

Applications for professional market researches in short:

• Client and employee satisfaction, complaint management and feedback processes of all kinds.
• Testing of logos and claims
• Testing of concepts and packaging, surveys to measure the effects of design
• The advertising impact in print, radio and tv
• Multilevel approaches to combine phone, face to face and online surveys