Your part­ner for every re­se­arch pro­ject.

We are a ser­vice pro­vi­der.

  • Cus­to­mer ca­re is our fo­cus.
  • We leap ahead.
  • We want to pro­vi­de adiv­se, no in­doc­tri­na­ti­on.

We are com­pe­tent.

  • We pro­vi­de so­lu­ti­ons.
  • We look for al­ter­na­ti­ves.
  • We share our know­ledge.
  • We are ex­pe­ri­en­ced.
  • We do sug­ges­ti­ons, yet no re­gu­la­ti­ons.

We are re­li­able.

  • We are con­sci­en­tious­ly.
  • We are true to our word.
  • We look for the di­rect ac­cess to the pro­po­sed tar­get.
  • We are prag­ma­tic.

Field stu­dies ac­cord­ing to ADM-stan­dards and da­ta pri­va­cy pro­tec­tion

Om­ni­Quest of­fers all ser­vices for per­so­nal, te­le­pho­nic and on­line mar­ket re­se­arch. Wi­t­hin na­tio­nal and in­ter­na­tio­nal sur­veys we coor­di­na­te a wi­de ran­ge of in­ter­view­ers, tes­ters and pa­nelists and of­fer our cli­ents of the in­sti­tu­tio­nal and in­dus­tri­al sec­tor bo­th qua­li­ta­ti­ve and quan­ti­tiv­a­te op­ti­mi­zed ap­proa­ches.

Our key to suc­cess is „in­te­gra­ted pro­ject ma­nage­ment“

Om­ni­Quest fol­lows an in­te­gra­ti­ve ap­proach and of­fers all ser­vices in­house – star­ting with the pre­pa­ra­ti­on, con­ti­nuing with da­ta collec­tion up to the ana­ly­sis. We are well known for our qua­li­ty at all man­ners of quan­ti­ta­ti­ve ori­en­ted field work, bo­th te­le­pho­nic (CATI) and online/CAWI as well as face to face/CAPI. Our res­sour­ces al­low us to of­fer a wi­de ran­ge of sur­veys.

Our ser­vices throughout the cour­se of the pro­ject:


Stu­dy de­sign

Tar­ge­ting, de­ve­lep­ment of re­se­arch hy­po­the­ses, de­ter­mi­na­ti­on of stu­dy me­thod, ques­tion­aire de­ve­lo­p­ment



Pro­gramming, sur­vey sam­pling, sam­ple pre­pa­ra­ti­on, quo­ta ma­nage­ment


Field / Da­ta Collec­tion

In­ter­view­er brie­fing, da­ta collec­tion, qua­li­ta­ti­ve mo­ni­to­ring, quan­ti­ta­ti­ve mo­ni­to­ring



Flash re­sults (op­tio­nal), co­ding, da­ta check, da­ta ana­ly­sis, pre­pa­ra­ti­on of da­ta set in­cl. open en­ded ques­ti­ons

Why choo­se us.

All field work from one source

High wealth of ex­pe­ri­ence with re­gard to Cus­to­mer sa­tis­fac­tion pro­jects (B2B/B2C)

High le­vel of ex­pe­ri­ence in cus­to­mer sa­tis­fac­tion (B2B/B2C)

Re­pre­sen­ta­ti­ve sam­pling as a mem­ber of ADM Ar­ge Te­le­fon­stich­pro­ben

Per­ma­nent usa­ge of the ADM-Black­list

Gua­ran­tee of qua­li­ty stan­dards and ru­les of pro­fes­sio­nal con­duct

Ad­he­rence to the DIN-ISO-Norm 20252

A ma­xi­mum of trans­pa­ren­cy throughout the cour­se of the pro­ject

Our own on­line-pa­nel ha­ving a re­pre­sen­ta­ti­ve com­po­si­ti­on


+49 (0) 228-38 200 100

Falk Böh­mer

Ma­na­ging Di­rec­tor

+49 (0) 221-29 213 410

Mar­kus Hoff­stadt

Of­fi­cer with Pro­cu­re­ment | CPO

+49 (0) 228-38 200 215

So­fi­na Hell

Head of te­le­pho­ne unit

+49 (0) 228-38 200 223

Thors­ten Jan­sen

Head of on­line unit

+49 (0) 228-38 200 225

Aga­te Volk

Pro­ject ma­na­ger te­le­pho­ne sur­veys

+49 (0) 228-38 200 313

Tho­mas Hoff­stadt

Pro­ject ma­na­ger te­le­pho­ne sur­veys

+49 (0) 228-38 200 175

Ga­brie­le Kle­beck

Pro­ject ma­na­ger te­le­pho­ne sur­veys

+49 (0) 228-38 200 210

Ans­gar Hart­mann

Pro­ject ma­na­ger te­le­pho­ne sur­veys

+49 (0) 228-38 200 220

Chris­ti­an Bi­en

Pro­ject ma­na­ger te­le­pho­ne sur­veys

+49 (0) 228-38 200 226

Tho­mas Paff­hau­sen

Pro­ject ma­na­ger te­le­pho­ne sur­veys

+49 (0) 228-38 200 205

Ma­lak Lo­yo­la

Call-Cent­re Ma­na­ger

+49 (0) 228-38 200 227

Ma­xi­mi­li­an Po­nert

Pro­ject ma­na­ger on­line sur­veys

+49 (0) 228-38 200 224

Pe­ter Grem­se

Pro­ject ma­na­ger on­line sur­veys

+49 (0) 221-29 213 404

Oli­ver Schrei­er

Pro­ject ma­na­ger face to face sur­veys

+49 (0) 228-38 200 100

Bernd Gie­sen

Of­fice Ma­nage­ment

+49 (0) 228-38 200 103

Chris­toph Hen­nek


+49 (0) 228-38 200 102

Ma­xi­mi­li­an Kunz


Amongst our cli­ents are

About us

Re­li­able sur­veys on mar­ket, pro­duct and cus­to­mer sa­tis­fac­tion need the right me­thod.
We do have the ac­cu­ra­te tool for all your needs.


Om­ni­Quest Ge­sell­schaft für Be­fra­gungs­pro­jek­te mbH

Ken­ne­dy­brü­cke 4 | 53225 Bonn (Ger­ma­ny)
Ho­hen­stau­fen­ring 66-70 | 50674 Köln (Ger­ma­ny)

Pho­ne: +49 (0) 228 38 200-0